The professional Financial Planner or Financial Insurance Consultant is characterized by integrity, objectivity, confidentiality, competence, fairness, professionalism, diligence, diligence, knowledge, skill, honesty, consistency, responsibility and dignity.
He must comply with the specific code of conduct aimed at the common good and the defense of the prestige of the profession.

The professional Financial Planner must operate with the main objective of protecting the interests of his clients, providing the appropriate advice and the best quality of service and putting their interests above his own. Every customer is important, special and special.

The members of the association:

They maintain the highest levels of professionalism and provide the best possible advice to their clients through their constant effort to improve their professional knowledge and skills.
They analyze the data and process the data provided by their clients, in an unbiased and objective manner, and then after taking into account their particular wishes and needs, prepare a comprehensive financial and insurance study.
They provide comprehensive advice based on the real needs and desires of their clients.
They maintain absolute confidentiality regarding the personal and professional details of their clients and consider their knowledge to be their privilege.
They make available to their customers, all the necessary information and data, so that they can make the right decisions.
They comply in their professional dealings with all the provisions of the laws and regulations of each control body and supervisory authority of the region in which they operate.

• The exercise of the profession of insurance intermediary is governed and regulated by the laws of the Greek state, which refer extensively to issues such as the clarification of the activities that belong to the specific profession, the conditions for its exercise, etc.
  In addition, the legal framework, through its relevant provisions, ensures the safety and protection of third parties dealing with insurance intermediaries, which third parties (clients) receive the services of insurance mediation.
  The HFPA Association will take all the necessary actions with the international and Greek competent authorities so that the legislation enshrines the professional mediator but at the same time it will ensure that its members comply with the legislation of the state and the provisions of the supervisory authority, regarding the exercise of their profession.

• The role of the Union in relation to interested third parties who wish to receive consulting services, insurance mediation, is limited exclusively to the disposal of the information of its members, who professionally perform the above service, with the aim of utilizing the information from on the part of third parties, as they judge.
  The choice of cooperation with the financial planner and the responsibility of the choices resulting from the financial planning and/or study are the sole responsibility of the client.
  The choice of any interested third party to cooperate with an insurance mediator/financial planner – a member of the HFPA – is his personal decision, in the formation of which the Union has no involvement.

A member of the HFPA Association who acts in violation of the Code of Ethics may be subject to disciplinary action upon reasoned referral to the appropriate body of the association’s ethics committee. If the violation of the Code of Conduct is proven, the consequences will be considered on a case-by-case basis and may be the following:

Reproach
Deletion from the HFPA, with parallel removal for the deleted person, of all benefits and rights provided to its members.
Banning him from joining the HFPA if he is not already a member
Notification to the competent supervisory authorities of the state
Complaint to the competent prosecutor

In order for the association to deal with cases of violation of the Code of Ethics, there must be a documented written and signed complaint by an affected colleague, client or competent authority to the President of the Board of Directors or the competent person of the Ethics Committee of the association.

The association may deal with cases of violation of the Code of Ethics following the initiative of its President or a decision of the Board of Directors
Before reaching a decision, the Board of Directors and the competent ethics committee will call the complainants in writing, by registered letter, in order to present their views within a regular period (indifference or non-response constitutes acceptance of the complaint).
The decisions of the competent ethics committee for the implementation of the above paragraphs may be challenged and discussed before the General Assembly of the Union.
The HFPA oversees the implementation and supervision of the code of ethics by all its members, who are required to implement this code as well as existing insurance brokerage legislation.